AmericansarebuyingmoreproductsandservicesthaneverbeforethroughtheInternet.Andexpertssaythepopularityofonlinesalesislikelytospreadtoothercountries.Onlinesalesnowrepresentasmuchasone－tenthofallretailsalesintheUnitedStates.Thishasledtraditionalstorestoseeknewwaystokeeptheircustomersloyal.

LynneShanerusedtheInternettobuyeverythingsheneededforherweddingandholidaygiftsforherhusbandandstep－daughter.Otherthanfood，90percentofherpurchasesweremadeonherhomecomputer.“Ifindthat，bybeingabletogoonlineandchoosethethingsthatIneedtochoose，andhavethemdeliveredtomerightatmydoorstep，Iavoidallthedriving，allthecrowds，allthenoiseofthat，andIusuallygetabetterselection.”

Therearealotofpeoplelikeher.ExpertssayAmericanonlineshoppinghitrecordsinbothNovemberandDecember.Fifty－sevenpercentofAmericanshaveboughtsomethingelectronically.Storeownersworrythatthisgrowingamountofonlinesaleswillhurttheirbusiness.CornellUniversitymarketingprofessorEdMcLaughlinsaystheyshouldbeworried.ProfessorMcLaughlinsaystraditionalstorescankeeptheircustomersbysellinggoodslikeclothing，whichbuyersmaywanttoseeandtryonbeforepurchasing.Hesaysthestorescouldalsoofferthingsthataredifficulttoship.Healsosayssomestorescanpleasecustomersbyofferingtosetuporrepairelectronicproducts.

Whilee－commerceworriessomebusinessowners，theonlyworryfordeliveryserviceslikeFedExandUPSiskeepingupwiththenumberofpackages.UPSManagerDanaKlinesayshercompanyisveybusyatthistimeoftheyear.UPSissobusythatithasfilled55，000temporaryworkerpositionsduringtheholidayseason.

35．ItisimpliedinParagraph1thatonlineshopping________．

A．isdifficulttokeepitscustomersloyal

B．isbecomingmoreandmorepopularinAmerica

C．representsmostofretailsalesintheUnitedStates

D．ismorepopularinothercountriesthaninAmerica

36．WhatLynneShanersaidinParagraph2showsthatonlineshoppingis________．

A．convenient B．costly

C．surprising D．exciting

37．WhatdoesProfessorMcLaughlinmainlytellownersoftradit