WelltopickupwhereweleftofflasttimeIbelievenowwemightallagreethatself-improvementisofgreatbenefitforeachofus．Howevertherearelotsofstopsalongtheroadtoself-improvementwhichoftencallsforpatienceemotionalstrengthandkindness．Withconcentratedeffortyoucanbecomeabetterpersonthanyoueverthoughtpossible．

　1．．Nicepeoplealwaysputthemselvesintheotherperson'sshoes．Iftheserviceisalittleslowmaybeit'sbecausethewaitresshasbeenstandingfor8hoursandherbackandfeetareaching．Perhapsherlittlebabyisn'tfeelingwellandshegotverylittlesleepthenightbefore．Inawordyouneverknowthefullstoryfromabriefmeetingwithaperson．

　2．Beareasonableman．Service-centeredbusinessesoftenlivebytheidea"TheCustomerisAlwaysRight．"They'retotallymistaken．Thecustomerisnotalwaysright;sometimesthecustomerisquitedifficulttodealwith．Youdonot"deserve"afreemealbecausethewaitressforgottobringyouaspoon．Ifyouhaveagrievanceletitoutbutbereasonable．

　3．Fightfairly．Whenarguingwithanotherpersonsticktothesubject．Presentthefactsbrieflyanddon'tbringupunrelatedincidentsthathappened4weeksfromlastTuesday．Neverhesitatetocreateachanceforotherpeopletovoicetheiropinions．Theyarejustasimportantasyours．

4．Putothersfirst．Letthetroubled-lookingMomhavetheparkingspace．Standafewextrasecondsholdingthedoorforanelderlyperson．Don'tinterruptpeoplewhenthey'respeakingorfinishtheirsentencesforthem．Suchsmallthingsyettheeffectsareimmediateandfar-reaching．Nicepeoplemakeaconcentratedefforttobekindandputothersneedsabovetheirown．Stopamomentandthinkhowyoucanhelpsomeoneandyou'llbecomeanicerperson．

64．Whatmightthespeakermostprobablydiscusslasttime?

A．Theoriginofself-improvement．B．Theprocessofself-improvement．

　C．Thestructureofself-improvement．D．Theimportanceofself-improvement．

65．Thebesttitleforthesecondparagraphis""．

　A．BeunderstandingB．Staycalm

　C．Bepositive　D．Bemerciless

66．Theunderlinedword"grievance"inParagraph3istheclosestinme